Welcome To the CenCom Online Store

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By logging in, you indicate that you have read, understand, and will adhere to all agreements, and limitations as listed below.
 

Price, terms and specifications of listed items and offers are subject to change without notice. CenCom is not responsible for typographical and/or errors in displayed photos. Retail products are accompanied by the original manufacturer warranty. Customer pays return shipping charges for all RMA services. CenCom reserves the right to refuse service to anyone.

Payment Methods
• PayPal
• Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)
 

Shipping Methods
We will ship your order by the method that CenCom determines will be best for delivery.
• For HI and AK customers, extra shipping and handling charges will apply which are not shown on the displayed pricing.
• We do not ship outside the continental US unless specific arrangements are made with the Buyer to pay all shipping and handling costs incurred.
• All orders require 24-48 hours processing time before shipping.
• CenCom does not process orders during weekends.
• No deliveries will be made on Saturday or Sunday.
• CenCom does not guarantee same day shipping.
• All orders shipped to Illinois residents will be charged sales tax.
 
Price Matching
CenCom does not price match..

Mail-in Rebates
For your convenience, CenCom will do its best to let our customers know of any current rebates.. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Sales Tax
Sales tax is only required for orders shipping within Illinois unless other special requirements are imposed by any unit of local, state or federal government..

Product Testing
CenCom, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. CenCom does not conduct product testing before shipping any merchandise.

Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. Central Processing Units must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee will apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform CenCom of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

Software Return Policy
Retail Software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting CenCom Customer Service at service@lawofficetech.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. CenCom is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Physical Damage Policy
Physical damage to any product purchased at CenCom will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. CenCom encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from CenCom. As a result, CenCom will return any physically damaged CPU back to the customer at the customer's expense.

Restocking Fee
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. CenCom does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Back-orders
CenCom does not sell backordered merchandise. We will never purposely charge a customer for an item that we or our suppliers do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your payment for the item, along with any applicable tax fees and shipping charges.

Security
Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.

Privacy
CenCom respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from CenCom are updates to any recent orders and/or returns.

Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Cancel orders
You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 1-815.636.1023 during CenCom's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We do not accept order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Product listings
CenCom strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, CenCom shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from CenCom are provided as resources to customers looking for additional information and/or professional opinion. CenCom does not assume responsibility for the claims and/or representations made on these or any other websites.

Product Revisions
CenCom is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, CenCom puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. CenCom relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, CenCom will not be held responsible for product revision changes.

**DOA's (Dead On Arrival) are an unavoidable aspect of any business model that involves direct shipment to customers. Please understand that CenCom ships only products it assumes to be functional and that any defective product you may have received was either damaged in transit or was anomalous.

 CenCom Purchase Agreement

By accepting delivery of any product delivered from CenCom ("CenCom"), you ("Customer") agree to be bound by the terms and conditions listed below. You and CenCom agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and CenCom. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from CenCom.

1. CENCOM PRODUCT RETURN PROCEDURE
• To return a product in compliance with CenCom's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. CenCom will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by CenCom. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

• Customer is solely responsible for shipping any returned product to CenCom. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, CenCom's Return Procedure will be breached and CenCom may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
• CenCom will not refund to Customer the original shipping charges. In addition, CenCom will assess a 15% restocking fee against the Customer's account on all returns for refund.

2. WARRANTIES
CenCom is a reseller/distributor only. Products sold by CenCom are not manufactured by CenCom. The products may, however, be covered by each manufacturer's warranty, service, and support policy (if any). CenCom assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products. CenCom MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. CenCom DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

3. LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES CENCOM'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. CENCOM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. CENCOM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT CENCOM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

4. GENERAL TERMS AND CONDITIONS
Payment Terms; Orders: An order is not binding upon CenCom until it is accepted; CenCom must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with CenCom. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges
Your total cost for purchase of any product will include shipping and handling charges shown on the CenCom invoice.

Title; Risk of Loss
CenCom will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. CenCom reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow CenCom to sign appropriate documents on Customer's behalf to permit CenCom to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. CenCom will advise Customer of estimated shipping dates, but CenCom will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between CenCom and Customer shall be governed by the laws of the State of Illinois, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. CenCom and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Illinois, Winnebago County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against CenCom that is more than one year after the date of the applicable invoice. In the event that an action is brought  against CenCom, CenCom shall be entitled to recover its court costs and reasonable attorney fees.

Severability
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Illinois law.

Waiver
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement
These terms and conditions, together with CenCom's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between CenCom and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between CenCom and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.